Our Privacy Policy

“Personal Information” is any information received by YES Communities through Your use of the Website that can be utilized, alone or along with other information in YES Communities’ possession, to identify a particular individual.

“Non-Personal Information” is any information that cannot be used to identify a specific person without other information.

“Website” refers to the YES Communities Website and other related websites, blogs, domains, social media pages, and other websites owned or controlled by YES Communities.

“YES Communities” refers to all YES Communities, LLC, affiliates and entities.

“You/Your” refers to the individual or entity visiting or utilizing the Website.

YES Communities may, from time to time, collect Personal Information, such as Your e-mail address, name, home or work address, or telephone number. Additionally, YES Communities may collect information You provide on rental and loan applications, or other similar forms, including date of birth, driver’s license or other government-issued identification data, financial information, data about family members (i.e. names and ages of dependents), and information received from outside companies, such as credit reporting agencies, which provide Your credit score and history.

Please be mindful, any Personal Information, or other sensitive data, input by You onto the Website or YES Communities public message board (online or offline), may be collected and used by the public.

YES Communities also may collect Non-Personal Information, including anonymous demographic information, such as Your ZIP code, age, gender, preferences, and interests.

There may also be information about Your computer hardware and software that is automatically collected by YES Communities. This information can include: Your IP address, browser type, domain names, access times and referring website addresses. This information is used by YES Communities for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the YES Communities Website.

The provision of any link or reference on the Website, or offline, to any other website or location for a third-party vendor is for Your convenience and does not signify YES Communities’ endorsement of that third-party vendor, its website, or its contents. When You click on such a link or visit such web address, You will not be on a website operated or maintained by YES Communities. While visiting these third-party websites, a third party may collect personal information or anonymous data from You. YES Communities has no control over and is not responsible for these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to any outside websites, content, or any collection of data after You navigate away from the Website. Further, this Privacy Policy does not apply to the collection of data that a third-party vendor collects or that You provide offline.

YES Communities collects and uses Your Personal Information and Non-Personal Information to operate the YES Communities Website and deliver the services You have requested. YES Communities may also, from time to time, use Your Personal Information to inform You of other products or services available from YES Communities and its affiliates.

YES Communities may use Your Personal Information to communicate with You regarding services provided to You from or through YES Communities and its affiliates. The YES Communities family of companies encompasses a number of different companies that provide a wide range of quality services, including land leases and home sales. In order to evaluate Your needs and to introduce You to additional services that YES Communities offers, You consent to the sharing of information about Your transactions, account history, and experiences among YES Communities companies.

YES Communities limits employee access to Your Personal Information to those who need to know the information in order to maintain customer relationships. YES Communities employees are educated about the importance of privacy when handling Personal Information.

YES Communities does not sell, rent or lease its customer lists to third parties. YES Communities may share data with trusted partners to perform statistical analysis, send email or postal mail, provide customer support, or arrange for deliveries. All third-parties are prohibited from using Your Personal Information except to provide these services to YES Communities, and they are required to maintain the confidentiality of Your Personal Information.

YES Communities does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without Your explicit consent.

YES Communities keeps track of the Websites and pages our customers visit within YES Communities in order to determine what services are the most popular. This data is used to deliver customized content and advertising within YES Communities to customers whose behavior indicates that they are interested in a particular subject area.

YES Communities Websites will disclose Your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on YES Communities or the Websites; (b) protect and defend the rights or property of YES Communities; and (c) act under exigent circumstances to protect the personal safety of users of YES Communities or the public.

If You provide a mobile number and consent for YES Communities to contact You by text message, otherwise known as SMS messaging, we may text You information, notifications and reminders about payments or fees due. YES Communities does not charge to send or receive text messages.

Some wireless carriers may charge message and data rates for text messages received by You from YES Communities. Please check with Your wireless carrier for applicable text message fees. If You elect to receive text messages from YES Communities, You may stop receiving text messages by unsubscribing from the service.

YES Communities does not support every wireless carrier service provider. YES Communities may modify or terminate its text messaging services without notice and at any time and for any reason, without liability to You, or to any other user or third party.

If You authorize YES Communities to send You text messages, then You understand and agree that YES Communities may send text messages with information about Your account or any services provided by YES Communities or its affiliates, which may include, but is not limited to, account balances, payment due dates, amounts due, and pertinent marketing information. You agree to provide a valid mobile phone number for these services and assume full responsibility for the mobile phone number You provide, including responsibility to indemnify and hold harmless YES Communities for Your providing an incorrect mobile phone number.

The Website uses “cookies” to help You personalize Your online experience. A cookie is a text file that is placed on Your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to Your computer. Cookies are uniquely assigned to You and can only be read by a web server in the domain that issued the cookie to You.

One of the primary purposes of cookies is to provide a convenience feature to save You time. The purpose of a cookie is to tell the web server that You have returned to a specific page.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but You can choose to modify Your browser setting to decline cookies if You prefer. If You choose to decline cookies, You may not be able to fully experience the interactive features of the YES Communities services or Website.

To help YES Communities optimize the Website, we may allow other authorized third parties to place or recognize unique cookies or other tracking technology on Your browser. Any information provided to third parties through cookies will not be Personal Information but may provide general segment information to enhance Your user experience by providing more relevant marketing. Some of the third-party services and tools YES Communities uses that may send cookies to users of the Website or utilize other tracking technology to collect certain information from users include:

• HubSpot: We use HubSpot for customer relationship management, marketing automation, and forms. HubSpot collects anonymous data (browser information, cookie data, date/time, page views), and personally identifiable information when you voluntarily submit a form (name, email address, phone number). HubSpot uses this data to track your engagement with our site and help us provide better customer service. HubSpot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy. We do not combine the information collected through HubSpot with other data except as necessary to respond to your inquiries.
• ManageAmerica: ManageAmerica powers our Resident Portal and property management backend. This service collects Personal Information (name, address, lease details) and Financial Information necessary to manage your residency. This integration is essential for the performance of our contract with residents. ManageAmerica’s privacy policy can be found at: https://www.manageamerica.com/privacy-policy/.
• Zego (formerly PayLease): We utilize Zego to process online rent payments and other community-related transactions. Zego collects Sensitive Information (financial account numbers, credit card details, billing addresses) strictly for the purpose of processing payments. Zego’s privacy policy can be found at: https://www.gozego.com/privacy-policy/.
• Facebook Custom Audience & Facebook for Developers: Facebook services collect anonymous data (ad views, analytics, browser information, cookie data), pseudonymous data (IP Address, location-based data), and PII (if you use Facebook login features). This allows us to deliver targeted advertisements to you on the Facebook platform. Facebook’s privacy policy can be found at: https://www.facebook.com/privacy/policy.
• Google Analytics, AdWords, & Dynamic Remarketing: Google services collect information such as how often users visit the Site, what pages they visit, and serving domains. We use this information to improve the Site and serve relevant ads. Google Analytics collects the IP address assigned to You on the date You visit the Site. Although Google Analytics plants a permanent cookie on Your web browser to identify You as a unique user the next time You visit the Site, the cookie cannot be used by anyone but Google. You can review Google’s privacy policy at: https://policies.google.com/privacy.
• Google Tag Manager: Google Tag Manager controls the deployment of scripts on our website. It collects anonymous aggregated data about tag firing. Google Tag Manager’s privacy policy is covered under Google’s main policy at: https://policies.google.com/privacy.
• YouTube: We embed videos from YouTube (a Google subsidiary) to provide virtual tours and maintenance tutorials. YouTube may collect usage data, video viewing history, and IP addresses when you interact with the video player. YouTube’s privacy policy can be found at: https://policies.google.com/privacy.
• LinkedIn: We use LinkedIn tags for conversion tracking and to assist with our recruiting efforts. LinkedIn collects ad views, browser information, and cookie data. LinkedIn’s privacy policy can be found at: https://www.linkedin.com/legal/privacy-policy.
  https://www.google.com/search?q=Recruiting.com: Our Careers page is powered by https://www.google.com/search?q=Recruiting.com. If you apply for a job, this service collects PII (name, contact info, employment history) and resumes. This data is used solely for hiring purposes. https://www.google.com/search?q=Recruiting.com’s privacy policy can be found at: https://www.recruiting.com/privacy-policy.
• NetVendor: We use NetVendor for vendor compliance and management. Vendors registering through this portal provide business and personal contact information. NetVendor’s privacy policy can be found at: https://www.netvendor.com/privacy-policy/.

Each of the services and tools listed above is governed by the privacy policy established by the respective third-party provider.  YES Communities encourages You to refer to such policies, which are linked to above in the description of each service.

YES Communities secures Your Personal Information from unauthorized access, use or disclosure. YES Communities secures the Personal Information You provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If You believe that Your interaction with us is no longer secure, please immediately notify YES Communities by contacting us here.

Personal Information collected through the Website may be stored and processed in the United States or any other country in which YES Communities, its affiliates, or service providers maintain facilities. YES Communities may transfer information that it collects about You, including Personal Information, to affiliated entities or to other third parties across borders, and from Your country or jurisdiction to other countries or jurisdictions around the world. If You are located in the European Union or other regions with laws governing data collection and use that may differ from United States law, please note that YES Communities may transfer information, including Your Personal Information, to a country and jurisdiction that does not have the same data protection laws as Your jurisdiction, and You consent to the transfer of information to the United States or any other country in which YES Communities or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about You as described in this Privacy Policy.

Information, which may or may not include Personal Information, may be accessed by YES Communities or transferred to YES Communities in the United States or to YES Communities’ affiliates, business partners, merchants, or service providers elsewhere in the world. By providing YES Communities with Personal Information, You consent to this transfer. YES Communities will protect the privacy and security of Personal Information according to YES Communities’ Privacy Policy, regardless of where it is processed or stored. If You do not consent to having Your information processed and stored in the U.S., please do not provide it to YES Communities.

YES Communities complies with all requirements of the Children’s Online Privacy Protection Act (COPPA) and does not collect any information from anyone identified as under 13 years of age. YES Communities’ Website, and other products and services are all directed to people who are at least 13 years old or older.

If ownership of the Website or YES Communities changes, whether in whole or in part, information collected through the Website or offline about You may be transferred to the new owner so that any service provided online or offline may continue. In that case, Your user information would remain subject to the terms and conditions of the current Privacy Policy.

Under Section 1798.83 of the California Civil Code, residents of California can obtain certain information from companies with whom they have an established business relationship. That information is about the Personally Identifiable Information those companies have shared with third parties for direct marketing purposes during the preceding calendar year. The law requires companies to inform consumers about the categories of Personally Identifiable Information shared with third parties, the names and addresses of those third parties, and examples of the services or products marketed by those third parties. To request a copy of the information disclosure provided by us under Section 1798.83 of the California Civil Code, please contact us here. Please allow up to 90 days for a response and processing.

YES Communities fully complies with the Federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from YES Communities. Please allow up to 10 days for processing.

YES Communities and its affiliates and suppliers make no representations about the suitability of the information, products, software and services contained on the Website. Information contained on the Website is provided “as is” without warranty of any kind. YES Communities and its respective affiliates and suppliers hereby disclaim all warranties with regard to this information, software, products, and services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall YES Communities or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of the Website or with any delay in using or inability to use the Website, or for any information, software, products, or services obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, strict liability or otherwise, even if YES Communities or any of its suppliers has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to You. Reservations based on inaccurate information are subject to cancellation at our discretion.

YES Communities will occasionally update this Privacy Policy to reflect company and customer feedback. YES Communities encourages You to periodically review the Privacy Policy to be informed of how YES Communities is protecting Your information.